Refund policy

Refund Policy

You must notify C Spa Supply of any incorrect or defective products within three days of receiving your order.  Once approved, you must return your order within 30 days of placing your order.  The product has to be unopened and in sellable condition in order to get a full refund. Shipping costs are non-refundable unless the return is a result of our error (you received an incorrect or defective item, etc.).

Return acceptance is at sole discretion of C Spa Supply

***Make special note: if the item is not packed correctly upon return and gets to C Spa Supply damaged, opened, and unresellable, we will not be able refund you.

Implements Return

Due to sanitary reasons, returns will not be accepted and sales are final for all implements, such as tweezers, extractors, scissors, sterilizers, etc.

Equipment Return

  1. All equipment returns are subject to a 20% re-stocking fee.
  2. Returns must be pre-approved, returned within 21 days in the original box and in sellable condition.
  3. Shipping charges are additional and non-refundable.
  4. Save all packaging for returns and repairs.
  5. Damages must be reported at the time of delivery.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).